Let’s Talk About The Essential Elements of an Efficient Business Process

Let’s Talk About The Essential Elements of an Efficient Business Process

Whether creating new business processes or fine-tuning existing ones, you need to make sure your documentation is effective. You’ll take each task involved in your business and break it down into steps that are easy for anyone  to understand.

So how do you know if you have efficient business processes? Watch the video below as I break down each one.

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From the Video

  1. Short and Concise

Your business process description should be detailed, but also as short and concise as possible. All wording should be essential and directed at the goal of getting the task done.

A single business process should have no more than ten steps. If you outline all the steps and find that there are more than ten, split the task into two related tasks. Each step is essential, but if you have a task with more than ten, it can get too complicated to execute properly.

  1. Talk the Talk

The wording of business process documentation is critical. The way you write it can have a powerful impact on how your team members and support staff understand and perceive it. Also, if it’s worded in an awkward or difficult way, it will be hard to edit and improve.

Use everyday language that’s easy for anyone to understand. The tone should be informal and conversational. Write for clarity. Avoid using industry jargon or technical terms, and check to make sure the wording isn’t vague.

  1. Show the Big Picture

The focus of your business process documentation should be the task at-hand. All the wording and every step should be directly related to getting the job done. However, wherever it would help, try to tie the task in to the big picture. Show where it fits into your overall business or what the intended result will be.

By showing the big picture, you put the task into context. This helps your team members understand how to most efficiently accomplish the work. When they have to make a decision, they’ll make the right decision if they understand where it fits in and what it’s supposed to accomplish.

  1. Little or No Supervision

Create each business process so that it can be accomplished with little or no help from others. Your team members shouldn’t have to go through a chain of command to get their designated task done. Each task should be designed for one person to do themselves.

  1. Make It Teachable

Each task should be understandable, but also teachable. You’ll need to teach it to new team members. The best-case scenario is that you can teach one person and have them train others on the task. Especially as your business grows. Think of your processes as a “how to” or guide to accomplishing the task.

  1. Include Multimedia

This is my favorite one. I love love love using videos and visuals to help make things clear.

Wherever it makes the process easier, add images, videos, and other multimedia for reference. You can create a video to show the task step-by-step (screencasts) or use visuals to make it easier to understand.

The key is clarity. Write your business processes so that they’re lean with no extra, unnecessary information, but provide enough information to effectively communicate how it’s done.

If you need help with documenting your processes check out my PoweredUp Biz Tech Evaluation. You can purchase it here.

 

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The Benefits of Making Your Business Processes a Priority

The Benefits of Making Your Business Processes a Priority

Businesses should analyze their processes from time to time in order to simplify. They look at their regular operations for fat they can trim. By doing this, the result is greater efficiency for all the actions they take and it helps them get closer to achieving their business goals.

This is an essential process for businesses no matter your size. Even if you’re just a one-person business, you should find areas to tighten up.

In this #TechChat I list 7 reasons why. They are as follows:

  1. Improved Efficiency – when you get rid of excess work you increase your efficiency.
  2. Less Mundane Work – by cutting out things that can be automated or delegated you get back to doing the things that only YOU can do.
  3. Boost Your Bottom Line – the more efficient you run the more money goes into your bank account.
  4. Stress Reduction – there is a structure in place.
  5. Improved Customer Service – faster response and happier clients.
  6. Scaling Up – we all must grow and having your processes mapped out will make scaling a breeze.
  7. One Task at a Time – You don’t have to do everything all at once. Go process by process and get them down.

Listen in to the video below to learn more as I go in depth.

If you know that your coaching or consulting business needs processes and systems in place and you just don’t know where to start, I invite you to grab my PowerUp Your Biz Tech Evaluation. This workbook will help you get all of your processes documented and tools documented. Plus you get a 1 hour consult with me to help you find the gaps and come up with a strategic plan to implement a new system. Click the graphic below to get your copy today!

 

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The Importance of Automation at Live Events

The Importance of Automation at Live Events

You can eliminate chaos by using the right tool in the right situation. At conferences and workshops you have a heck of a lot more people than you would normally have. That’s why it is so important that you put the right payment automation tools in place at your live events. Check out the video below and scroll down for further information on how I can help your business get the right systems in place.

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Benefits of Having Automation Tools in Place:

Security – Taking sensitive info by paper can put you and your customer at risk for data breach. Only if you are entering the form in right away should you use this method. Paper can be misplaced and walked away with.

Human Error – If you can’t read my handwriting or you mix up some numbers on the form. Guess what? I just walked away with your product without paying. Especially if you can’t read my phone number to call and get the right info. That’s why having an electronic way to capture information cuts down on the human error factor and makes getting people through a line very fast and efficient.

Avoid Chaos – this is the biggest one for me. You have tons of people at a conference and usually not long enough breaks to go purchase and get back in your seat. So why not make it easier with an electronic automated system so people can get their product and back to their seat without having long lines or confusion on who just purchased what and who has been helped.

Follow-Up – This is the most important. When I buy something I want a immediate receipt. I also want some type of acknowledgement of what is to come. Like a welcome or thanks. Especially if it is a big ticket item. Just saying.

But you can’t do this if you don’t have a system in place to capture emails or to automate when orders come in. This leaves the customer feeling some type of way because they might go home and have buyers remorse and ask for a refund especially if it takes you days to reach out.

“So what should you put in place?” – I’m glad you asked. You should have some way to take payments and physical and email address. You should have your email system set up where it automatically triggers an email sequence once an order has been received. You should have a a system that automatically kicks a receipt to said email also.

I’m going to do a special training in my Digitally You with Samantha group where I will break down what payment systems to use where. If you wan’t to be there when it drops just request to join at bit.ly/DigitallyYou.

If you need help putting these systems in place I invite you to a strategy call at organizingguru.com/15 and let’s discuss what type of system your business needs at this point and how I can help make that happen.

How Mapping Out Your Processes Help You To Effectively Hire Help

How Mapping Out Your Processes Help You To Effectively Hire Help

It’s important as a business owner that you effectively map out your processes. When you take the time to do this it helps you to more effectively hire help and provide them everything they need to get going on the right foot. Listen in to the video below of how to get this done in your business.

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Key Points from Video:

  1. You have a better understanding of what you need.
  2. You don’t have to drive prospective help crazy with them trying to figure out your needs.
  3. Cuts down on indecisiveness.

Where Do I Start?

  1. Write down everything you do.
  2. Get my PowerUp Your Biz Tech Evaluation kit to help you.

 

Do You Have Superhero Syndrome?

Do You Have Superhero Syndrome?

#TechChat – Do You Have Superhero Syndrome?

As business owners it is easy for us to fall into the trap of what Chris Ducker calls the Superhero Syndrome. This is where, as Chris describes it, that we feel there is no “kryptonite to our hard working, saving the business world ways.”

But of course there is something that can stop the business owner and that thing is usually burnout.

In that same vein, I believe that as a coach and consultant when you are being the Superhero in your business there are key areas that breakdown. When these areas break down it affects your income and your business reputation.

The truth is we can’t do EVERYTHING. A successful business owner DELEGATES. They get help. They ask for help. They realize that it makes good business sense to focus on what they are great at and blessed to do, and leave the rest for others who are great and blessed in that area.
Control and perfectionism will keep your business stagnated. The worst case scenario is that it could even close your business.

Watch the video below to find out more about what I think about Superhero Syndrome and what you can do to get out of it.

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The 4 Biggest Automation Mistakes (Part 1)

The 4 Biggest Automation Mistakes (Part 1)

This entry is part of 1 in the series The 4 Biggest Automation Mistakes

The 4 Biggest Automation Mistakes (Part 1)

In this #TechChat I start off my series on the 4 biggest automation mistakes. Listen in below as I discuss the 1st mistake that happens in automation. If you find that you are guilty of any of these I offer solutions to turn it around. Enjoy!

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